"Specialising in your healthcare needs" Your local community pharmacy dispensing NHS prescriptions & private prescriptions. We offer a full range of health information and in store pharmacy services from NHS Medicine Use Reviews, NHS New Medicines Service, Repeat Prescription Service, Morning after pill and advice on Quitting Smoking. Our qualified Pharmacist and trained staff are available to discuss any symptoms or health concerns you may have and make recommendations from a wide range of health products available in store.
"Specialising in your healthcare needs" Your local community pharmacy dispensing NHS prescriptions & private prescriptions. We offer a full range of health information and in store pharmacy services fromNHS Medicine Use Reviews, NHS New Medicines Service, Repeat Prescription Service, Morning after pill and advice on Quitting Smoking. Our qualified Pharmacist and trained staff are available to discuss any symptoms or health concerns you may have and make recommendations from a wide range of health products available in store.

COMMENTS, COMPLAINTS & SUGGESTIONS

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints, please speak to a member of staff, write in to us or email us.

 

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

  

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist/Operations Manager will give you further information.

 

You may wish to escalate your complaint if we are unable to reasonably resolve it.

You may contact the following to do so:-

 

NHS England Customer Contact Centre

• The contact number for the call centre - 0300 3 11 22 33 (local rate number)

• The chance to submit your concerns, by email, to england.contactus@nhs.net

• If you wish to provide your concerns in writing this will need to be submitted to:

Customer Contact Centre NHS England

PO Box 16738

Redditch

BG97 9PT

 

NHS Complaints Advocacy

Telephone - 0300 456 2370 (charged at local rate)

Email - pohwer@pohwer.net

Fax - 0300 456 2365

Post - PO Box 14043, Birmingham, B6 9BL

ADDRESS

Belgrave Pharmacy,

Belgrave Health Centre,

52 Brandon Street,

Leicester.

LE4 6AW.

Tel: 0116 2668557

Fax: 0116 2613116

You can also use our contact form.

OPENING HOURS

Monday

  8.30am - 7.00pm

 

Tuesday

  8.30am - 7.00pm

 

Wednesday

  8.30am - 7.00pm

Thursday

  8.30am - 7.00pm

Friday

  8.30am - 7.00pm

Saturday

  9.00am - 12.00pm

If you require medical assistance outside these hours:-

Call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

For immediate, life-threatening emergencies, continue to call 999

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